Terms & Conditions

Clear, transparent agreements to protect both you and us

Official Terms & Conditions

Download as PDF

Our Terms & Conditions protect both you and MuleSoo by clearly outlining:

  • 💰Payment & Deposit Requirements
  • 📦Deliverables & Ownership
  • ⏰Timeline & Delivery Schedule
  • 🔧Support & Revision Policy
  • ⚖️Liability & Legal Protection

Document Format

PDF (Print-Ready)

File Size

~200 KB

Includes

✓ QR code linking to this page
✓ Signature fields
✓ Company contact info

Professional document ready to print and sign

💰

1. Payment & Deposit

  • ✓50% deposit required to secure your booking
  • ✓The deposit is credited in full toward your total project fee
  • ✓Remaining 50% due on delivery — you only pay the other half on completion
  • ✓Proceed & receive the service: the deposit forms part of your fee (never lost)
  • ✓Cancel after paying: the deposit is non-refundable and forfeited
  • ✓Pay by card or Instant EFT via Paystack, or bank transfer (EFT)
📦

2. Deliverables

  • ✓Source code & files provided after full payment
  • ✓Ownership transfers upon completion
  • ✓We retain portfolio usage rights
⏰

3. Timeline & Delivery

  • ✓Project timelines are estimates
  • ✓Client delays do not extend our deadlines
  • ✓Final delivery upon full payment
🔧

4. Support & Revisions

  • ✓30 days of FREE support for bug fixes
  • ✓Up to 3 revision rounds included
  • ✓Additional support available at R250/hour
⚖️

5. Liability

  • ✓Our liability limited to amount paid
  • ✓Not responsible for client negligence
  • ✓All disputes governed by South African law

Questions About Our Terms?

We're happy to discuss any concerns. Reach out to us at hello@mulesoo.com

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