Privacy Policy

Last updated: September 2026

1. Introduction

MuleSoo Digital Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

Contact Information

When you use our chat widget or contact form, we collect your name, email address, phone number, and WhatsApp number.

Automatically Collected Information

We record which pages are visited, the type of device used, and the site you arrived from. Analytics cookies that identify a returning browser are only set after you accept them — see section 3 below.

Payment Information

When purchasing PDF guides, payment is processed by Stripe. We do not store credit card information.

3. Cookies and Analytics

We use two categories of cookie, and only one of them is a choice.

Essential cookies — always active

These keep the site working: your session, security protections, and a small record of the cookie choice you make below so we do not ask you again on every page. They cannot be switched off, because without them the site does not function.

Analytics cookies — only with your consent

We use Google Analytics 4 to understand which pages are useful and where visitors get stuck. It records page views, clicks on buttons such as WhatsApp and our enquiry form, the approximate region you are browsing from, your device and browser type, and the site that referred you. We do not use it to build advertising profiles, and we run no advertising or remarketing platform on this site.

Analytics does not run until you accept it. Google Analytics is loaded with Google Consent Mode v2 set to deniedby default, so no analytics cookie is written and no identifier is stored until you choose “Accept all” (or switch Analytics on under “Manage preferences”) in the cookie banner. If you reject, it stays denied for as long as you keep that choice.

Changing or withdrawing your consent

You can change your mind at any time, and withdrawing consent is as easy as giving it:

— this reopens the cookie banner with your current choice, and anything you save there takes effect immediately, with no page reload.

You can also clear cookies and site data for mulesoo.com in your browser settings, or browse with a “do not track” or storage-blocking setting enabled. If your browser blocks storage entirely, we treat that as no consent and analytics stays off.

Third parties that may set cookies

Google Analytics (Google Ireland Limited) when you have accepted analytics, and Stripe when you go through checkout for a PDF guide — Stripe’s cookies are necessary to process that payment and to prevent fraud.

This approach is designed to meet the consent requirements of South Africa’s Protection of Personal Information Act (POPIA) and, for visitors in the EU and UK, the GDPR and the ePrivacy rules: consent is asked for before any non-essential cookie is set, it is freely given, and it is as easy to refuse or withdraw as it is to give.

4. How We Use Your Information

  • ✓ To respond to your inquiries and provide services
  • ✓ To send you service updates and promotional materials
  • ✓ To improve our website and services
  • ✓ To comply with legal obligations
  • ✓ To prevent fraud and enhance security

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our website and conducting business, subject to confidentiality agreements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to access, update, or delete your personal information at any time by contacting us. You may also opt out of promotional communications.

8. Contact Us

For questions about this Privacy Policy, please contact us at:
📧 Email: hello@mulesoo.com
💬 WhatsApp: +27 68 852 9333
📍 Pretoria, South Africa

We may update this Privacy Policy from time to time; the date at the top tells you when it last changed. If we change what cookies do or add a new one, we will ask for your cookie consent again rather than assume the old answer still applies — continued browsing is not treated as consent to anything non-essential.